Welcome to the support page of our platform. On this page you find our frequently asked questions.
We hope that they give you an anwser to your technical difficulties.
You can't log in
Please verify the following things
- Do you use the right email adress? Verfiy that it is the same as the one you’ve registerd with.
- Did you already set-up your password? Please check your email and password on typing errors.
- You didn’t set-up your password? Please follow the link in the email that you received to set-up your password.
- Don’t you remember your password? Please press “forgot password” on the login page.
You're logged in but can't follow the e-learning.
- Please verify that the email adress on which you generated an account, is the same as the emailadress that you’ve provided to the organization.
- Did you already had an account? Verify the emailadress of the account at the organization.
The video's in the e-learning don't play or malfunctioning.
Please verify that you’ve a stable internet connection, the following things can affect this
- We strongly advise to use the latest version of Google Chrome
- Make sure your web browser is up to date.
- Do you use a VPN? Then close it and open the page again.
We were unable to answer your question?
Please fill out the form below completely and we will contact you as soon as possible,
so you can quickly continue with the elearning